If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. All requests by clients for access to or correction of personal information held about them should be lodged with Clear Path Psychology Practice Director. These requests will be responded to in writing within 5 business days, and an appointment will be made if necessary, for clarification purposes. If clients have a concern about the management of their personal information, they may inform Clear Path Psychology Practice Director. Upon request they can obtain a copy of the Australian Privacy Principles, which describe their rights and how their personal information should be handled. Ultimately, if clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a-privacy-complaintor by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.